Got Questions? We’ve got Answers!

iMoving works by putting you in control, with exact, binding price quotes for each move. The prices factor in the amount of things you wish to move, times distance, plus additional services (e.g., professional assembly & disassembly, packing & unpacking, etc.). The price only changes if any of those factors do. And while every mover has their own rate per moving item, our formula is always the same, so the price we get you from a mover is precise and final. You can be confident that there will be no hidden costs.

Yes. To make the most of iMoving’s hassle-free, customer-controlled service, you need to create a personal profile and build your move plan. This way, you have complete control over the job, and can review or alter any detail at any time. Our strict privacy policy [LINK] ensures that only you can do this.

Our strict privacy policy  means that no one will see your contact information until you’ve booked a move with them on iMoving. No one will pester you with phone calls, and you’ll receive no unsolicited mail.

Absolutely. Neither Facebook nor Google+ grant us any privileges into your social media account. We will have no access to your social media profiles.

A move plan specifies the exact service you’re requesting: when and where you want the move, what items you wish to move, and what additional services you might require (professional packing & unpacking, assembly & disassembly, and so on). You can log in Login to your account at any time day or night to view and edit your move plan.

Only when you’re ready to book your move. You’re free to create an iMoving profile, set up a detailed move plan, and compare prices. Once you’ve decided to book, we’ll ask you for your name, phone number, home and move addresses, email, and credit card details.

Planning, organization, and self-help are all great ways to save on moving costs. Visit our blog  for tips on the cheapest days and seasons to move, where to find free or cheap packing materials, and more. As a rule, it’s best to avoid the busiest days of the month (1st, 15th, 30th, 31st), and to book at least a month in advance during the summer, and at least two weeks in advance the rest of the year. Packing and unpacking, and assembling and disassembling on your own – as well as getting your own boxes or ordering some from iMoving – will save you on additionals. The more prepared you are for move day, the easier and cheaper will your move be.

iMoving gives you peace of mind and complete control with a transparent pricing system based on each mover’s preset rates and our easy pricing formula. Once you enter your move details and inventory, visit the Compare page for an instant list of reviewed, certified movers and their guaranteed, final prices for your move plan.

iMoving adds your inventory, distance travelled and travel expenses, restrictions and packing needs to determine an exact price. Travel expenses include tolls, gas, parking, mileage, and time waiting in traffic. Once an order has been made prices are final and binding.

iMoving does everything to make sure that our movers are properly licensed, registered, and insured with all relevant state and federal agencies. In addition to our handpicking only certified movers, you can find out more by reading real reviews by other iMoving customers, and visiting the movers’ own websites. iMoving also provides a super-useful Compare feature where you can learn about each mover.

Your peace of mind is our first priority. iMoving thoroughly vets its movers using a strict screening process, to make sure that your mover is credible and trustworthy. In addition to verifying their paperwork (insurance, licensing, state and federal requirements,) we also provide verified user reviews right here on our site, as well as a Compare feature and links to the movers’ own websites.

• Authenticated with the department of transportation or local state government • Hold a Certificate of Insurance (COI) • Interviewed by us • Have pledged to abide by our community standards • Are held accountable and removed by us if they violate any of our community standards

• Professionalism

• Transparency

• Respect

• Reliability/Precision Time

• Honest and Competitive Pricing

Learn more about our community standards.

Handpicked by us, our movers are then rated by our users based on our community standards.

Our movers must maintain 3 points on our review system in order to remain on board. If any mover drops below 3 points, they are automatically removed from our system.

You don’t need to make sure – we do it for you. On move day, the nice folks at iMoving will reconfirm with the movers you’ve booked and make sure you’re ready to go. Our goal is to remove any and all worries, hassles, and concerns from your moving process. It’s a new way of moving.

Once the move has been completed, and a proper Bill Of Lading (BOL) has been submitted, iMoving pays the movers.

We recommend that you book at least one month in advance during summer (which is the busy season), and at least two weeks in advance during the rest of the year. This will ensure that your preferred mover is available, and that you get the best rates.

The iMoving team is here to help you with last-minute moves. Sign up, create a move plan with your preferred move date and moving company, and we’ll do our best to coordinate with them on your behalf. Usually, some flexibility on your part regarding the start time for the move might help us make it happen.

For now, the iMoving app lets you update your move at all times. You still need to book the move on your computer. We’re working on enabling the full functionality on the app as well.

This is what custom items are for – things that aren’t on the list, or that are unusual. For every room in your move plan, you can enter custom items, providing their description and precise measurements in inches (height, width, depth). NOTE: some of these items may require additional handling fees.

Certainly. With iMoving, you’re always in charge, and can log in at any time to manage your inventory, right up until move day. Ideally, it’s best to finalize the inventory two business days before move day for accurate billing, but there are always last-minute surprises – which is why, even if your computer’s already packed away, our iMoving app lets you update your inventory at any time.

Most of our movers sell and deliver boxes. When creating or editing your move plan, simply choose box delivery, select the number of boxes you need, and set the delivery date.

Some items require special handling, packaging, packing materials, etc. This may include delicate electronics, TV’s, art, and more. As part of your price quote, the movers will specify any and all such handling fees to make sure your items are safely packaged and handled.

Using our app, you can update your inventory even on move day. If you don't have a smart phone and require our help please, do not hesitate to contact us.  One of our iMoving team members will be more than happy to work with you and the movers to update your move plan in real time. There is no added charge to adding late items – the rates are the same as for prearranged items.

We care about your belongings and so do our movers. To ensure your breakable items stay safe, we suggest you let our movers wrap and pack things like electronics, lamps, mirrors, paintings, glass and other fragile items with protective materials they bring with them.

As a rule, movers only assemble what they’ve disassembled. In some cases, it’s possible to make an exception if you provide that item’s original assembly instructions.

Packing and/or unpacking can be added to your moving plan at any time, as additional paid services. Packing means that the movers will bring all necessary packing materials (boxes, padding, etc.) and pack for you on move day; while unpacking means that they’ll also unpack the boxes at your drop-off. NOTE: additional fees will be charged for any boxes not listed on your move plan and which the movers need to pack.

Most of our movers offer storage services, at varying rates. If you need temporary storage in between different move-out and move-in dates, you can purchase SIT (Storage In Transit) in lots of 15 days, up to a total of 45 days. The total storage cost will depend on your inventory and on the mover’s rate for storage.

"We recommend that you do purchase additional insurance for fragile, rare, and high-valued belongings. According to Federal law, interstate movers are obligated to offer two types of liability coverage (also known as valuation coverage): Released Value, which provides fixed coverage with no additional payment; and Full Value Protection, which entails additional payment. RELEASED VALUE With this option, you receive a minimal protection of no more than 60 cents per pound per item lost or damaged while in the mover’s custody. Thus, for example, for the loss of or damage to a 200-pound sofa valued at $500, the mover will compensate you for (200 pounds) x (0.6 dollars) = $120. FULL VALUE PROTECTION With this option, the mover is liable for the replacement value of any goods lost or damaged. If any article from your shipment is lost, damaged, or destroyed while in the mover’s custody, the mover must offer to either repair it, replace it with a similar item, or provide a cash settlement at market value for the repair or replacement of the item. This applies only to items that the movers have packed themselves, and doesn’t include items packed by the owner. Full Value Protection also allows movers to limit their liability for items of extraordinary value, unless these are specifically listed in the shipping documents. The rates, discounts, deductible liabilities, and other clauses vary from mover to mover. Ask your mover for details on their Full Value Protection plan. "

As long as you know a nearby ZIP code, city, or state, you can enter that for the time being. Once you know your exact drop-off address, you can update your move plan and/or booking.

"Once you’ve booked, it’s time to get in tip-top shape for the move, cross the T’s and dot the I’s: - Review your move plan to make sure the inventory is accurate and correct. If not, you can update it 24/7. Items that people often forget to list include carpets, paintings, air conditioners, potted plants, etc. - Make sure your building management or owners know your moving details. Find out if they require a Certificate of Insurance (COI), what times the elevator can be used, and where the movers can park. - Get packed, or ask for professional packing in your move plan. If you pack yourself, make sure to empty all drawers, desks, cabinets, and other storage so that the movers don’t do it and charge you for the additional service. "

From the day you book your move until you’ve moved into your new home, our support team is here to help via phone, live chat or email. Contact our general support team for moving advice or help with using our site. Contact our Mover support team for help with any questions, issues or disputes related to your move.

You can find your mover’s contact info at the top of your move plan. For last minute changes, always get a confirmation email to make sure the mover has acknowledged and noted your request.

Your move plan lists the time window when the movers will arrive. You can find their contact info at the top of the move plan in case you need to coordinate the exact hour of their arrival with your building management, direct them to the loading dock, etc.

Ask them. Normally, these details aren’t decided until the day before the move, at which time you can simply call your movers and ask how many people they plan on sending over.

If you’re worried about parking or space, it’s a good idea to contact your movers and ask them what size truck they plan on sending. These details normally aren’t finalized until the day before the move, at which time you should call and ask. Inform them as soon as possible about any known limitations to the size truck the can send.

With iMoving, changing movers is simple and easy. Just cancel your present choice of mover by clicking ‘cancel’ at the bottom of your move plan, and then go to your ‘Compare’ page to select another mover. Cancellation fee may apply.

In case you’ve booked a move and the mover canceled, the iMoving staff will immediately contact other movers from your Compare page to find a replacement. We’ll reconfirm prices and availability with them, and email you all the details. For any questions, you can contact us via phone, chat, or email.

iMoving’s strict standards of professional service mean that we do everything in our power to prevent this from happening. Should your mover not arrive within the specified time window, contact us right away, and the iMoving team will get in touch with the mover to let you know their arrival time. If needed, we will also try to find you a replacement.

On move day, you should expect a professional, positive moving experience from our carefully-selected, quality movers. Both you and your belongings are to be handled with care, courtesy, and respect. Should you experience any unprofessional conduct on the part of the movers, let us know in the customer feedback survey.

"As a legal requirement for being allowed to move your belongings, your movers will ask you to sign a Bill Of Lading (BOL), and may ask you to sign an Order for Service, an inventory list, and/or other documents. Read everything carefully before signing, and get in touch with iMoving should you have any concerns or questions. Changes to inventory and additional services are common in moving. Make sure to ask if there are additional fees for such services, and to approve them by initialing them on the relevant paperwork. NOTE: DO NOT sign to confirm that delivery has been made while still at the pick-up location. "

"Certain additional fees can be charged: • If on move day you add inventory and/or request additional services (e.g., packing and unpacking) that weren’t listed in your move plan. • If the moving conditions have changed. For example: a broken elevator now means that movers have to climb the stairs. • If the distance between the truck and your front door is over 75 feet (e.g., because there’s no parking or there’s a long hallway), and the movers have to carry/dolly the items over long distances. This is called a Long Carry Fee. • If an 18-wheeler (interstate moving truck) can’t fit into your street/neighborhood, and a smaller truck is required. This is called a Shuttle Fee. • If the movers have to wait to gain access to your pick-up or drop-off location (e.g., you requested a 7 AM move but the elevators only start at 8:30 AM). This is called a Wait Time Fee. "

iMoving believes in customer-controlled, stress-free moving. Therefore, if you’re worried about the amount of packing your movers are using, the way they’re handling your items, and/or the additional fees involved, communicate these concerns to the movers. If you’d rather not do so directly, contact iMoving, and we’ll do it for you, even mid-move. You’re the one who decides how your items should be handled, and whether or not to accept various services. The power is yours.

With the exception of tipping the moving crew (should you decide they did a great job and deserve a tip,) all billing goes through iMoving and all charges are listed in your move plan. If the movers ask for extra payments, let us know.

On move day, your movers will check every box and item of furniture against your inventory list, and ask you to verify their list. Should you have additional items or require additional services that weren’t included in your move plan, the movers will contact iMoving, and you’ll be billed separately for the adjustment. NOTE: remember to approve any such added items or services by initialing them on your Bill Of Lading (BOL).

"Before loading, if you’ve booked additional services (e.g., packing, disassembly, etc.,) the movers will do these. Then they’ll prepare the furniture, which normally means wrapping it in shrink-wrap and blankets, as well as light disassembly (e.g., unscrewing sofa legs). Finally they’ll carefully place all your items on the moving truck and take them to your drop-off location. At unloading, the movers will take the boxes and furniture to the room of your choice, do light reassembly (e.g., screwing sofa legs back on,) and perform whatever additional services you may have booked (e.g., unpacking, reassembly.) "

Tipping for a job well done is always appreciated. The amount depends on the level of service, the scope of the job, the distance, and the size of the moving crew – and of course, it depends on you. If the move is local, you may consider tipping about 15% of the cost of the move. If it’s long distance/interstate, divide the tip between the pick-up and drop-off moving crews.

It’s not uncommon for the inventory to ‘shed’ a few items by move day. Get the movers to note these items on the Bill Of Lading (BOL), and initial all changes on the bill. Once we’ve received the Bill Of Lading, we’ll verify the refund with the movers. For a refund of $5 or more, we’ll send you a check to your new address, which we’ll reconfirm before sending it out. Please allow 2-4 weeks after the move for a refund.

To initiate a claim, the first thing to do is to document the damages, and then contact your mover as soon as possible, sending them an email with photos of the damages. (An email is also useful since it documents the complaint.) In case the mover rejects or ignores your request, contact the iMoving team, and we’ll work to resolve the issue with your mover.

Our goal is to give you peace of mind, and the iMoving standard means that your movers will be professional, honest, and courteous. Whatever misunderstanding, miscommunication, or difficulty you have with your mover, the iMoving team is here to help you resolve it as smoothly and quickly as possible.

Two days after your move day, we’ll email you a feedback survey, where you can share your moving experience with us. Your feedback is extremely important to us – it’s part of iMoving’s ratings system!

Your credit card is billed 7 business days before move day. We respectfully request at least a 7 days written notice for any cancellations, rescheduling, or postponing of any move to avoid a 10% penalty of the entire cost of the move.

With iMoving, we do everything we can to put you in control. You may choose to cancel your move at no cost up to 7 business days before your move date. After that, there is a 10% cancellation fee.

With iMoving, there are no surprises and no hidden costs. Your iMoving move plan lists every single charge for every single article and service. Simply log into your move plan to see everything listed under ‘Pricing’. Long Carry, Wait Time, and Shuttle Fees may apply to certain situations.

Glad you asked. The iMoving team is here to handle any and all fee-related questions and needs. Go to our contact page and contact us via phone, live chat, or email.

Once we’ve received the Bill Of Lading (BOL), we’ll verify the refund with the movers. For a refund of $5 or more, we’ll send you a check to your new address, which we’ll reconfirm before sending it out. Please allow 2-4 weeks after the move for a refund.

Certainly. Simply click on the PayPal button on the billing page.

If it’s more than 2 days before your move date (meaning that your payment hasn’t been processed,) simply log into your move plan and change your payment method. In the move plan summary page, click the edit option next to ‘Billing Information’ to change the payment method.

On move day, the movers go over your inventory, making note on the Bill Of Lading (BOL) of any change to the inventory, items not listed, additional services required, etc. Make sure to always initial these changes on the BOL. We will charge you for added inventory and/or services, and refund you for removed inventory and/or services.