Contact Our Friendly Team
At iMoving, we are committed to providing exceptional customer service throughout every stage of your moving journey. Our dedicated support team is available to address any questions, concerns, or needs you may have.
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Frequently Asked Questions
We've gathered the most common questions from our customer service team and answered them here to make your experience smoother and hassle-free.
After Booking
After Booking
Before Pickup
During Pickup
Before Delivery
After Delivery
You can review your booking details, including your inventory and selected services, in your confirmation email or by logging into your iMoving account.
The quality assurance call typically happens a few days before your move date. You’ll be notified in advance via email and text to confirm the timing.
We recommend making any necessary changes during the quality assurance call, as details often evolve closer to your move date. If you need to reschedule your move, please contact us as soon as possible. Changes may affect your quote and availability.
iMoving’s customer support team is available for any questions. You'll also receive contact details for your assigned moving company before moving day.
Contact iMoving immediately to check availability and any potential rescheduling fees.
Ensure your inventory list is accurate, items are packed properly, and access to your home is clear. If packing services were not included in your booking, these must be done in advance to avoid extra fees.
iMoving's cancellation and refund policy depends on the timing of your request. If you need to cancel your reservation, you can do so easily from your profile. Please note the following cancellation terms: For cancellations made after booking but at least seven days before the move date, a ten percent cancellation fee applies. For cancellations made within seven days of the move date, a thirty-six percent cancellation fee applies. Refer to your booking confirmation or contact customer support for details.
Your assigned mover will provide an estimated arrival window, which customer support will share with you the evening before your scheduled service date. If your move has a 2- or 3-day service window, you'll receive confirmation once the carrier finalizes the schedule.
The moving company will contact you directly in case of delays. You can also reach out to iMoving support for updates.
Furniture disassembly and reassembly are included in your booking, so the movers will handle both for you. However, please note that movers will not disassemble pianos, pool tables, or other specialty items. They are also not responsible for dismounting TVs from walls or unplugging and plugging in appliances. To ensure proper reassembly, please do not disassemble any furniture yourself, as movers are only responsible for reassembling items they have disassembled.
Ensure everything is packed and labeled, pathways are clear, and parking is available for the moving truck.
It's best for you to be present during pickup, but if needed, you can designate someone to oversee the process. Make sure we have all the necessary details and that this designated person has the authorization to sign the required paperwork.
The final cost is determined based on the confirmed inventory and services. Any additional charges will be discussed before the move begins.
We accept all major credit cards, wire transfers, Zelle, and financing options. Checks are also accepted but must be submitted at least 10 business days before your move date.
Yes, the movers will review your inventory before loading and inform you of any applicable additional charges. For your protection, all payments are processed through iMoving—please do not make any direct payments to the movers.
The time depends on the volume of items and access conditions, but the movers will give you an estimate at the start.
You will receive contact details for the driver or dispatcher to check the status of your shipment.
You can make changes to your move details on your pickup date. Adding extra items may result in additional charges, so please discuss any changes with both iMoving’s In-House/Dispatch Department and the mover before loading begins. If there are any changes to the original quote on your move date, be sure to report them to iMoving’s In-House/Dispatch Department immediately. You will then receive an email confirmation once the changes are processed.
Movers take special care with fragile items, but you should pack them securely or request special handling if needed.
Yes, you may need to sign an updated inventory list or bill of lading before the movers leave.
Movers will provide an estimated delivery window at pickup and updates along the way.
The estimated delivery time frame will be in your booking confirmation, and the mover will provide updates.
Yes, movers usually call in advance to confirm the delivery time.
Changes may be possible but could incur additional fees. Contact iMoving as soon as possible to check.
We typically collect all payments before delivery. However, there may be special circumstances where we can accommodate different arrangements. Please refer to your contract for specific details.
You can contact your mover or check your iMoving account for tracking updates.
Furniture disassembly and reassembly are included in your booking, so the movers will handle both for you. However, please note that movers will not disassemble pianos, pool tables, or other specialty items. They are also not responsible for dismounting TVs from walls or unplugging and plugging in appliances. To ensure proper reassembly, please do not disassemble any furniture yourself, as movers are only responsible for reassembling items they have disassembled.
Document the issue immediately and report it to iMoving and your moving company.
Contact iMoving support and your mover as soon as possible. Keep photos and documentation for claims.
Yes, iMoving has a claims process. Review your contract for details on filing a claim.
Yes! You can leave a review on iMoving’s website or review platforms to share your experience.
Contact iMoving customer support for any billing-related questions.
Some movers offer these services for an additional fee. Check with your assigned moving company.
It’s recommended to keep them for at least a few months in case of any claims or disputes.
Double-check all rooms, review your inventory, and confirm with the mover that all services are complete.
HQ Office Address
175 SW 7th St STE 1811, Miami, FL 33130
175 SW 7th St STE 1811, Miami, FL 33130
