Terms and Conditions

Scope

These Terms and Conditions govern the use of the platform imoving.com (the "Platform"). Users of the Platform include Movers or customers, whether natural or legal persons, who post or advertise on the Platform or respond to quotes, offers, or advertisements on it. By using the Platform's services, Users agree to and accept these Terms and Conditions and confirm compliance with national laws and regulations in their respective countries.

The content of the Platform, including recommendations, is for informational and personal use only and may change without prior notice. Cookies are used on the Platform but do not collect identifiable user information; instead, they improve website performance. All user data is stored on secured servers with multiple protections, though iMoving disclaims liability for unauthorized access or data breaches.

By using the Platform or placing an order, Users authorize iMoving to send emails to the provided email address. Phone calls for customer service purposes may also be recorded. While iMoving strives to ensure the accuracy of its information and services, it excludes liability for errors or inaccuracies to the fullest extent permitted by law.  

Unauthorized use of the Platform may result in claims for damages and/or criminal proceedings. The design, layout, and content of the Platform are owned by or licensed to iMoving, and reproduction is strictly prohibited. Occasionally, the Platform may include links to third-party websites for convenience. iMoving is not responsible for the content of these external sites.

Platform Overview

The Platform functions as an online marketplace where Movers offer services, and individuals or companies purchase and pay for moving services. It facilitates communication, connection, and agreements between users but does not examine the legality, accuracy, or completeness of user content or guarantees the performance or quality of third-party services.

Movers may apply their own terms and conditions, which do not override these Terms and Conditions.

Registration

To use the Platform, users must register. Only individuals, legal entities, and partnerships that are fully legally competent can register. Movers can only register if they meet iMoving’s qualifications for movers. Qualified movers are expected to consistently adhere to iMoving’s standards of service. Any violation of these standards may result in limited access to the Platform.

When registering, users are required to provide accurate, up-to-date, and complete information, including the company name. This information must be maintained and updated throughout the duration of the user’s registration. Users are not permitted to register under multiple member names. Upon registering, users will select a password associated with their email address. Users may exit the Platform at any time by providing written notice to the Company.

User Obligations, User Account, System Integrity

The user is solely responsible and liable for all content that he places on the platform. In his/her relationship to iMoving, he commits not to place illegal content on the platform and to refrain from actions that violate laws.

The mover is responsible for ensuring that the services he offers is described correctly and completely. Movers vouch that the tariffs and prices that they quote on the platform are their actual tariffs and prices. They are prohibited to give customers a lower price or a discount directly thus circumventing the platform.

The user undertakes to use his user account only for himself and to keep his password secret. Once the user is aware that third parties (might) have access to his user data or have otherwise gained access to his user account, he must notify iMoving of this immediately. iMoving is entitled to suspend the user account until the situation has been investigated and resolved.

Each user must independently verify the identity of his respective contract partner (the customer in case of the mover or the mover in case of the customer). iMoving accepts no liability for the accuracy of the user contact information entered on the Platform.

The user undertakes to set up his systems and programs in connection with the use of the Platform’s offering in a way that ensures that the security, integrity and availability of systems set up by iMoving to provide its services are not affected. Users must not block, rewrite, or modify content generated by iMoving or interfere with the Platform’s offering in any other way that violates the purpose of these Terms & Conditions. iMoving is entitled to take measures as necessary to ensure the system integrity of iMoving or third-party systems.

Users must not use addresses, contact data, or e-mail addresses that they obtain by using the Platform for any purpose other than for contractual communication. In particular, these data must not be forwarded to unauthorized persons or used to send advertising, unless the user in question has expressly granted his consent in advance.

Users can provide feedback after the move. The user understands and agrees that the language of such feedback will not be inflammatory or discriminatory in any way, shape or form. Any use of such inflammatory and discriminatory language will be reported to the appropriate authorities for follow-up. In any case, it is at the sole discretion of iMoving to publish feedback on the Platform.

The use of the Platform is strictly personal and users are not allowed to let a third party use the Platform without prior written consent of the Company. In case of unauthorized use, iMoving has the right to immediately limit access to the Platform.

Content and Rights

Within the framework of the Platform’s functionality, Movers can use a variety of media to promote their services. Such use must comply with IP laws protecting copyrights and brands in addition to complying with these Terms and Conditions.

Users are solely responsible for the content they upload to the Platform. iMoving is not liable for any third-party claims arising from the uploaded content. Specifically, iMoving is indemnified against all costs related to legal prosecution or defense concerning such content.

Users must ensure that any uploaded content complies with applicable laws, legal provisions, and common decency standards. This includes respecting the rights of third parties, such as intellectual property rights, privacy rights, and data protection rights. Users are specifically prohibited from uploading content that violates applicable laws, regulations, or treaties.

When uploading multimedia content, users grant iMoving a free, revocable, unlimited, non-exclusive, non-local right to use such content. Additionally, users explicitly agree that iMoving may access and read any messages exchanged between users. This may be done to improve the user experience, resolve conflicts, or for other purposes deemed appropriate by iMoving.

The content on the Platform is protected by copyright. The Platform is generally accessed by individuals using web browsers. The use of technologies like web spiders, crawlers, or similar programs designed not only to index content but also to mass-access and store content from the Platform is strictly prohibited. This includes the use of screen scraping technologies and similar third-party services.

If any user violates these prohibitions or fails to adhere to these Terms and Conditions, iMoving reserves the right to refuse acceptance of content, remove or block the content immediately, and delete related content or links. In such cases, the user has no right to have their multimedia content restored on the Platform.

Availability and Amendment of the Platform

The user has no legal entitlement to the permanent availability or uninterrupted use of the Platform. Specifically, iMoving is not obligated to ensure that the Platform is accessible or operational at all times. However, iMoving strives to maintain a high level of availability and minimize disruptions, continuously improving the Platform to meet user needs and expectations.

iMoving reserves the right to temporarily restrict access to the Platform as necessary for reasons related to security, system integrity, capacity management, or the implementation of technical measures such as maintenance or upgrades. These actions may be taken to ensure the Platform’s optimal performance and safeguard user experience.

Liability for 3^rd Party Websites

The Platform may contain links to external websites maintained by third parties. iMoving provides these links solely for the purpose of offering users access to additional resources and information. However, iMoving does not take responsibility for the content of these external websites and does not endorse the views or opinions expressed on them. The accuracy, reliability, and legality of the content on these third-party sites are the sole responsibility of their respective owners. iMoving disclaims any liability for any issues arising from the use or reliance on content found on linked websites.

Disclaimer

By choosing to use the Platform, services, or collective content, both users and Movers do so at their own risk. The user acknowledges and agrees that iMoving has no obligation to conduct background checks on individuals or entities using the Platform for their move.

The Platform, services, and collective content are provided "as is," with no warranties of any kind, either express or implied. iMoving specifically disclaims any warranties regarding suitability, quality, or fitness for a particular purpose, as well as any warranties related to the use of the Platform, services, or collective content. Additionally, iMoving does not guarantee that the Platform, services, or collective content—such as listings, recommendations, or any other information—will meet users' expectations or requirements. iMoving makes no warranties regarding the accuracy, reliability, completeness, timeliness, or truthfulness of any services or content offered through the Platform.

No advice or information, whether oral or written, obtained from iMoving through the Platform or its services, shall create any warranty unless explicitly stated in these Terms and Conditions.

Prices, Cancellation, and Insurance

At iMoving, we are committed to providing transparent and reliable services to ensure a smooth moving experience for our customers. To help you understand our policies more clearly, we have outlined the details regarding pricing, cancellation, and insurance.

Your estimated price is based on the accuracy of the inventory provided. Since some estimates may be overestimated to ensure a total price, you are only responsible for 85% of the shipment size or cost quoted, subject to a 1,400 lb. minimum. Please note that the prices provided by our system are final and binding, and the mover is not allowed to alter them. If there is any discrepancy between the inventory or restrictions submitted by you and the actual inventory or restrictions at the time of pickup, you must update these details in the system before the pickup date. It is the customer's responsibility to make these updates, which must be approved by the mover within the system.

If you need to cancel your reservation, you can do so easily from your profile. Please be aware of the following cancellation terms: Free cancellation is available within 24 hours of booking. For cancellations made more than 24 hours after booking but at least seven days before the move date, a ten percent cancellation fee applies. For cancellations made within seven days of the move date, a thirty-six percent cancellation fee applies.

The Check-In process begins seven days before your scheduled move date. You will receive an email notification guiding you to log in to your profile, where you can review and finalize your moving details.

We understand that life can be unpredictable, and we want to offer flexibility. Therefore, any cancellation fees collected by iMoving can be used within 12 months or transferred to someone of your choice.

The mover will provide basic insurance coverage for each move in compliance with federal regulations. However, we recommend that customers obtain additional insurance to ensure full coverage.

While we facilitate the connection between you and the carrier, iMoving is not responsible for any delays, cancellations, loss, damages, or theft of goods that may occur during the moving process. Should you need to file a claim, you must do so directly with the carrier. However, we are available to assist as a mediator in resolving any issues with the carrier.

If you need to cancel your move, please notify iMoving by phone or in writing. Once your move is scheduled, the carrier reserves space and plans truck routes, so canceling may result in compensation owed to the carrier.

We do not guarantee specific pickup or delivery times or the carrier's location for transportation services. In the rare event that we are unable to secure a carrier before the scheduled pickup date, we will issue a full refund and release iMoving from any liability.

If your move is postponed, you may place your reservation on hold, and your deposit can be used for a future move arranged by iMoving, as long as it is within 12 months of the original deposit date.

We hope these policies provide clarity and flexibility. If you have any questions or concerns, please don't hesitate to contact us.

Depending on the type of quote you select, the price for itemized quotes is based on the accuracy of the inventory provided and the services requested (such as packing, long carry, stairs, or any access restrictions).For truck-based quotes, the price is determined by the truck size (measured in cubic feet) and includes a single trip from pickup to drop-off, with no additional costs, as long as the provided information remains accurate. Please note, movers may arrive with a larger truck, but they will only fill the truck according to the cubic feet (truck size based on your home size) specified in your quote.

Disputes

When using the Platform for a move, conflicts may arise regarding damages, conduct, delays, quality of service, and other issues. Since the agreement for moving services is strictly between the customer and the mover, it is the responsibility of both parties to resolve any disputes that occur. iMoving is not liable or responsible for such issues.

In the event of a dispute between a customer and a mover, iMoving encourages the parties to resolve the matter directly. If resolution is not possible, both parties may provide iMoving with detailed information and supporting evidence related to the dispute. iMoving will review all the information provided and make a determination, which will be shared with both parties. However, iMoving will not be responsible for enforcing the decision nor will it assume any liability for the outcome, including any damages that may result.

Duration, Termination

The use of the Platform is generally allowed for an indefinite period. However, iMoving reserves the right to limit or suspend access to the Platform and related services if the user has not fully met their obligations.

iMoving may restrict access to the Platform and services if the user violates one or more provisions of these Terms and Conditions or fails to meet their obligations.

In cases of material breach of these Terms and Conditions, including failure to comply with iMoving’s service standards, or if the user becomes subject to bankruptcy proceedings, insolvency, receivership, liquidation, or assignment for the benefit of creditors, iMoving may block access to the Platform.

Additionally, iMoving may restrict access if required by law, a court order, or an official authority. In such cases, the Platform may no longer be accessible. If iMoving discontinues its platform or business activities, access to the Platform will also be terminated.

Liability

iMoving makes every effort to ensure that only certified and bonded suppliers (Movers) are listed on the Platform. However, iMoving is not responsible for changes in a mover’s qualifications, licenses, insurance policies, safety records, or if the mover becomes the subject of bankruptcy proceedings or any other insolvency-related issues. These details are subject to change, and iMoving cannot be held liable for such updates.

Users, both customers and Movers, have the ability to update their information on the Platform, and iMoving is not responsible for any changes made by users or for any resulting damages.

iMoving will not be held liable for any failure or delay in the performance of the Platform due to circumstances beyond its control, such as acts of God, fires, labor disputes, governmental actions, or acts of terrorism.

As a marketplace, iMoving is not responsible for carrier delays, cancellations, loss, damages, or theft of goods. Should you need to file a claim, it must be submitted directly to the carrier.

General Provisions

iMoving and the Movers operate as independent contractors, and no joint venture, partnership, or agency relationship is created between iMoving and the Movers. Neither iMoving nor the Movers are authorized to act as agents, employees, or representatives of each other.

iMoving shall not be held liable for any failure or delay in the performance of the Platform due to factors beyond its control, such as acts of God, fires, labor disputes, governmental actions, or acts of terrorism.

The Platform facilitates users in entering into contractual agreements with each other. As previously stated, iMoving is not a party to these agreements, and therefore, the contractual relationship exists solely between the customer and the mover.

iMoving strongly advises both individuals and companies using the services of a mover to obtain additional insurance coverage to protect against potential damages or losses that may occur during the move.

Key Roles and Responsibilities

iMoving operates as a platform and booking agent, connecting shippers (customers) with vetted and licensed carriers. It is neither a broker nor a moving company and does not provide physical moving services, own trucks, or negotiate moves.

Escrow and Payment Handling

iMoving operates as a platform and booking agent, connecting shippers (customers) with vetted and licensed carriers. It is neither a broker nor a moving company and does not provide physical moving services, own trucks, or negotiate moves.

Carrier Relationship

When booking through iMoving, the contract for moving services exists solely between the customer and the carrier. iMoving’s role concludes once the carrier accepts the terms and confirms the booking.

Litigation Clause

The use of this Platform and any dispute arising out of such use of the Platform is subject to the jurisdiction of the state and federal courts in Miami-Dade County in the State of Florida. If individual provisions of these Terms and Conditions are or become wholly or partially invalid, the other Terms and Conditions remain valid. In the event of such a provision being invalid, it shall be replaced by a legal provision closely resembling the original one.

All correspondence is conducted by email. The email address of a user is the latest one included in the current contact data in the user’s user account.